Mindra Terms of Use

Company/Responsible entity: Totta Consultoria e Sistemas LTDA (CNPJ 58.616.470/0001-64), operating under the Inteligencialy brand

Contact: inteligencialy@inteligencialy.com

Head office: R. Adolfo Cugnier, 49 - Ressacada, Itajaí - SC, 88307-360, Brazil

1. Purpose

Mindra is an emotional well-being app/platform that offers conversations with an AI virtual assistant, self-help materials and related resources. It is not a medical, psychological or emergency service. Use of the service is governed by these Terms.

2. Acceptance and eligibility

By creating an account and using Mindra, you declare that you are 18 years old or older and legally capable of entering into contracts. If you do not agree with these Terms, do not use the service.

3. Account, access and security

You are responsible for the accuracy of your data, safeguarding your credentials and all actions performed under your account. We may suspend or terminate accounts for violations of these Terms, suspected fraud, abuse or security risk.

4. Nature of the service and important notices

Mindra does not provide diagnoses, does not prescribe treatment and does not replace psychologists, psychiatrists, physicians or emergency services. In crisis or immediate risk situations, call 188 (CVV) or 192 (Emergency), or seek professional help immediately. AI responses may contain inaccuracies.

5. User content

You retain ownership of the content you submit and authorize Mindra to process, store, analyze and use that content to operate and improve the service. It is forbidden to submit illegal, discriminatory, pornographic, harassing content, or third-party data without legal basis.

6. License to use

We grant you a limited, revocable, non-exclusive and non-transferable license to use Mindra in accordance with these Terms.

7. Usage model and subscription

Chat access follows a time-based subscription model, with 30/90/365-day plans and an initial free message allowance. After the allowance or subscribed period ends, access requires renewal.

8. Payments, refunds and taxes

Payments are processed by third parties such as Mercado Pago, PayPal and Google. Subscriptions are generally final for the contracted period and non-refundable, except in proven service failure, duplicate charge or circumstances required by law.

9. Plans, changes and availability

We may launch, change or discontinue features, plans and prices at any time, subject to applicable law. The service may become temporarily unavailable due to maintenance, force majeure or external dependencies.

10. Privacy and data protection

The collection and processing of personal data follow the Privacy Policy and Brazil’s LGPD. By using Mindra, you agree to such processing under the current Privacy Policy.

11. Intellectual property

Trademarks, logos, code, design and other Mindra assets are protected by law. Copying, modifying, decompiling, commercially exploiting or creating derivative works without authorization is prohibited.

12. Acceptable use and restrictions

Do not use the service for reverse engineering, unauthorized scraping, spam, exploiting vulnerabilities, system overload or violating laws and third-party rights.

13. Disclaimer of warranties

Mindra is provided as is and as available. We do not guarantee error-free operation or fitness for a particular purpose. AI-generated content may be imperfect or inadequate.

14. Limitation of liability

To the fullest extent permitted by law, Mindra and its responsible parties are not liable for lost profits, data loss, or indirect or consequential damages arising from use of the service.

15. Indemnification

You agree to indemnify Mindra against third-party claims arising from improper use, violation of these Terms or infringement of third-party rights.

16. Third parties and links

Mindra may integrate third-party services such as OpenAI, Google and payment providers. We are not responsible for their terms and policies.

17. Suspension and termination

We may suspend or terminate an account for violating these Terms, breaking the law, fraud or risk. You may also close your account at any time directly in the app by going to Settings > Delete my account. Deletion is confirmed inside the app interface and does not require prior email contact, without affecting any data that must be retained due to legal or regulatory obligations.

18. Communications

We may contact you by email, in-app notifications or other channels you provide.

19. Changes to these Terms

We may update these Terms. We will notify relevant changes by reasonable means. Continued use after publication constitutes acceptance.

20. Governing law and venue

Brazilian law applies. Venue: District of Itajaí/SC, except where a different legal rule applies.

21. Contact

For questions, support or legal matters: inteligencialy@inteligencialy.com