Mindra Privacy Policy

Data controller: Totta Consultoria e Sistemas LTDA (CNPJ 58.616.470/0001-64), operating under the Inteligencialy brand

Contact: inteligencialy@inteligencialy.com

Head office: R. Adolfo Cugnier, 49 - Ressacada, Itajaí - SC, 88307-360, Brazil

This Policy explains how we process personal data in accordance with Brazil’s LGPD (Law 13.709/2018).

What data we collect

We collect account data, wellness profile data provided by you, service usage data and technical data necessary for operation, security and platform improvement.

Legal bases and purposes

We process data for contract performance, compliance with legal obligations, security, fraud prevention, product improvement and service personalization where applicable.

How we use AI

We process your messages and profile to generate responses through AI providers, with security measures and filters. Even so, responses may contain inaccuracies.

Sharing with third parties

We share strictly necessary data with AI, payment, authentication, hosting, email providers and authorities when required by law.

Cookies and similar technologies

We use cookies and local storage for authentication, preferences and basic analytics.

Retention and disposal

We keep data for as long as needed for the stated purposes and legal obligations. After that, we delete or anonymize it where possible.

Security

We apply technical and organizational measures appropriate to risk, such as encryption in transit, logical segregation, access control and logging.

International transfers

Some providers may operate outside Brazil. We adopt appropriate protection mechanisms in line with the LGPD.

Your rights (LGPD)

You may request access, correction, anonymization, blocking, deletion, portability where applicable, consent withdrawal and objection to improper processing.

Children and teenagers

Mindra is intended for users aged 18 and over. We do not intentionally collect data from minors.

Communications

We may send operational communications and, where consent exists, marketing communications with opt-out options.

Account and data deletion

You can delete your account directly in the app, without contacting support, by going to Settings > Delete my account. Before the final confirmation, the app explains that deletion is permanent and may remove your account, conversation history, attachments, and other associated data. After confirmation, the request is processed and the data is deleted or anonymized within a reasonable period, except where legal or regulatory retention is required, such as purchase records, fraud prevention, legal defense, or tax compliance.

Changes to this Policy

We may update this Privacy Policy. Where appropriate, we will notify you about relevant changes.